Delivery and Return Policy

At SAMAA, we are committed to providing you with high-quality products and excellent service. Below, you will find all the details about our delivery and return policies to ensure a seamless shopping experience.

Delivery Policy

We aim to deliver your orders promptly and efficiently across the UAE.

  • Ready-Made Products:
    For ready-made items in stock, delivery typically takes 2-3 business days anywhere in the UAE.
  • Customized Products:
    For custom-made orders, the delivery time will vary based on your specific requirements. We will provide an estimated delivery timeline once the order is confirmed. Our team will keep you updated throughout the process.

We ensure that all deliveries are handled with care to protect the quality and condition of your purchase.

Return Policy

We understand the importance of your satisfaction with our products. Our return policy is designed to ensure a fair and convenient process for both parties.

  • Warranty and Guarantee Coverage:
    Certain products come with warranties or guarantees. If your item falls under this category, you can refer to the specific warranty terms for guidance on eligible returns or repairs.
  • Immediate Inspection and Returns:
    Upon delivery, we recommend that you inspect the product thoroughly. If you identify any manufacturing defects or faults during this time, you can return the item immediately to our delivery team.
  • Non-Returnable Situations:
    • Products that are damaged due to improper handling by the customer.
    • Requests for returns made after the specified warranty or guarantee period.
    • Customized products that meet the agreed-upon specifications cannot be returned.

We strive to ensure our products meet the highest standards of quality. In case of any concerns, our team is here to assist you.

Contact Us

For any inquiries regarding deliveries, returns, or assistance with your order, feel free to contact us:

Our customer support team is available to help with any questions or concerns you may have. Thank you for choosing SAMAA!